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Contact Us - Casino Mate
Welcome to the Casino Mate Contact page! We’re excited to assist you and ensure that your gaming experience is seamless and enjoyable. Whether you have questions, need support, or want to provide feedback, our dedicated team is here to help.
How to Reach Us
Email Support
For any inquiries or issues, feel free to email our support team at support@casinomateaustralia.net. We aim to respond to all emails within 24 hours.
Live Chat
Connect with our customer service representatives instantly via Live Chat. Available 24/7, our team is ready to assist you with any urgent questions or problems.
Phone Support
Prefer talking? Call us at +1 800 623 4621. Our phone lines are open from 9 AM to 10 PM AEST every day.
Frequently Asked Questions
Before reaching out, you might find our FAQs section useful. We have compiled answers to common queries about account management, bonuses, games, and security.
Social Media
Stay updated and connect with our community! Follow us on:
- Facebook: @CasinoMateOfficial
- Twitter: @CasinoMate
- Instagram: @casinomate_official
Feedback
Your voice matters to us! If you have any suggestions or feedback, please share them. We continuously strive to improve our services based on your valuable input.
Career Opportunities
Interested in joining our team? Visit our Careers page to explore current openings and become a part of the Casino Mate family.
We appreciate your interest in Casino Mate and look forward to ensuring you have an exceptional gaming experience with us. Thank you for choosing to play at Casino Mate!
Casino Mate FAQs
How do I create an account at Casino Mate?
Creating an account is easy. Click the ‘Join Now’ button, complete the registration form with your details, and confirm your email to activate your account.
What types of games are available at Casino Mate?
Casino Mate offers a diverse range of games including slots, table games, and live dealer options from top providers like Microgaming and Evolution Gaming.
Is Casino Mate licensed in Australia?
Yes, Casino Mate is fully licensed and regulated by a reputable international authority, ensuring a safe and secure gaming environment for our players.
Can I play on my mobile device?
Absolutely! Casino Mate is optimized for mobile play, allowing you to enjoy your favorite games on both iOS and Android devices without any downloads.
What are the payment options at Casino Mate?
We offer a variety of secure payment methods including credit/debit cards, e-wallets, and bank transfers. Visit our Payments page for more information.
How does Casino Mate ensure game fairness?
Casino Mate uses Random Number Generator (RNG) technology to guarantee that all game outcomes are fair and unbiased, and our systems are regularly audited.
What bonuses can I expect at Casino Mate?
New players can enjoy a generous welcome bonus, along with ongoing promotions like free spins and cashback offers. Check our Promotions page for current deals.
How can I contact Casino Mate support?
Our customer support team is available 24/7 via live chat and email. Visit our Contact Us page for more details on how to reach us.
Is there a loyalty program at Casino Mate?
Yes, Casino Mate features a rewarding loyalty program where you can earn points for every wager. These points can be redeemed for bonuses and prizes.
How do I set deposit limits at Casino Mate?
Setting deposit limits is part of our commitment to responsible gambling. You can adjust your limits at any time in the ‘My Account’ section or contact our support team for assistance.